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FREE postage for deliveries worth above 400 RON Goods can be returned within 30 days
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Complaints and goods return

HOW TO PROCEED WITH GOODS REPLACEMENT OR RETURN?

Procedure for goods replacement/return in 30 days

1. Fill out the return / exchange form

  1. You will find it with the invoice in the parcel. If you don't have it, you can download it HERE.

2. Pack the products

  1. Place unused products into the original packaging along with the completed form.
  2. If you use the original box, remove any old shipping labels from it.
  3. Do not tape over or write on the original shoe box to prevent it from being damaged.

3. Send the parcel

3.1 If you have purchased the "Easy Returns" service – this service must be purchased when placing your order; it cannot be added later

  1. Drop off the parcel at a Packeta location and provide them with the code you received with your order.
  2. Returns via Packeta do not apply to Locker, SamedayBox, FanBox, etc.
  3. Keep your shipping confirmation in case the parcel gets lost.


3.2 If you have not purchased the "Easy Returns" service

  1. Generate a return label by filling out the form at this link. Enter your order number as the "reference number".
  2. Check your email – you will receive shipping instructions and the generated shipping label there.
  3. Drop off the parcel with this label at a Cargus branch and keep your shipping confirmation.
  4. Return Fee – a fee 25 RON is charged for this service and it will be deducted from your refund.

4. We have received your parcel

  1. We will notify you via email as soon as we receive your parcel.
  2. The exchange of products is subject to current stock availability.If we no longer have the product available for exchange, we will automatically refund your money.


UNDER WHAT CONDITIONS CAN THE GOODS BE REPLACED OR RETURNED?

1. The goods must be returned within 30 days from their receipt.


2. The goods must not be worn and must be fit for further sale.


3. The goods must be wrapped in the original package, which cannot be damaged. Any use of a sealing tape, inscriptions, stickers, holes, dirt, grease, humidity, etc., is considered damage to the packaging material.


4. Try goods on in a clean and dry interior environment, as your complaint or request for goods replacement can only be settled if the goods are clean, undamaged, unwashed, dry and with their original labels.


5. Try purchased shoes on a clean and dry surface, for example, at home on a carpet, floor tiles, etc. If you decide to return the goods or file a complaint and the soles show signs of walking on them or (albeit slight) wear and tear, your complaint cannot be accepted. The box is part of the product, and in the case of goods return or replacement even the box must be clean and in good condition like the shoes inside it.


6. If returned goods are found to be damaged in a way that could not be caused by their manufacture (scratches, stains, torn off zipper lugs, etc.), the goods will be returned back to you at your cost.


COMPLAINT PROCEDURE

Before you decide to file a complaint please carefully read the Rules of Complaints, where you will find all of the information necessary for filing a complaint and also formulations of all rights and liabilities of the seller and the buyer. The claim form can be downloaded HERE.